Shipping Policy

At Velirella, every order is carefully prepared, inspected, and packaged before shipment. Please review our shipping information below before placing your order.

Delivery Time

Delivery Time = Processing Time + Shipping Time

Processing Time

Most orders are processed within 3–7 business days before shipment. Processing time may vary slightly during holidays, peak seasons, or promotional events.

United States Shipping

Canada & Australia Shipping

Other International Destinations

Shipping rates may vary depending on destination country, shipping method, and package weight. Final shipping costs will be displayed at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear.

Important Notes

• Shipping times are estimates and may vary during holidays, peak seasons, or promotional events.
• Orders cannot be modified once they have been shipped.
• Velirella is not responsible for delays caused by customs, weather, carrier disruptions, incorrect addresses, or other factors outside our control.
• Customers are responsible for providing accurate shipping information at checkout.
• Additional duties, taxes, or customs fees may apply for international orders and are the responsibility of the customer.

Customer Support

If you have any questions about shipping, our customer care team is happy to help.

Email: service@velirella.com

• Customer Support Hours: Monday – Sunday
• Business Hours: 9:00 AM – 6:30 PM (GMT+8)
• Average Response Time: Within 24 Hours