Contact Us
We'd love to hear from you. Whether you have a question about an order, need help choosing the perfect piece, or simply want to learn more about Velirella, our team is here to help.
Customer Support
For order inquiries, product questions, returns, exchanges, or general assistance, please contact our customer care team.
Business Address
UNIT 502W21, 5/F, MIDAS PLAZA
1 TAI YAU STREET
SAN PO KONG
HONG KONG
Support Hours
Monday – Sunday
9:00 AM – 6:30 PM (GMT+8)
Average response time: Within 24 Hours
Frequently Asked Questions
How quickly will I receive a response?
Our customer care team typically responds within 24 hours during business days.
Can I modify or cancel my order?
Orders may be modified or canceled within 12 hours of purchase. Please contact us as soon as possible for assistance.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information.
Do you offer returns and exchanges?
Yes. We offer 30-Day Returns and Exchanges. Please refer to our Returns & Exchanges Policy for complete details.
